Returns & Refunds

Returns and Refunds Policy

Scope
This policy applies to orders placed on our site, irrespective of the country of delivery, subject to the rules specified at the time of purchase.

Conditions Required
The returned tool must be complete, unmodified, and in a condition compatible with quality control. Items exhibiting damage unrelated to an initial defect may be refused.

Timeframe for Submitting a Request
A return request must be registered within the period indicated on the order confirmation or product page. Requests submitted after this period may not be processed.

Limits and Exclusions
Customised tools, certain sealed goods, and digital products may be excluded. Applicable limitations are indicated prior to the finalisation of payment.

Preparing the Parcel
Please return the tool with the supplied elements, carefully protected. An incomplete return may result in an unfavourable decision or a partial refund.

Submitting a Request
Access your order area, select the relevant tool, and choose the reason for return. Then follow the displayed instructions to finalise the shipment.

Inspection After Receipt
Upon receipt, the tool is inspected to confirm its condition and conformity. The result of this inspection determines the subsequent processing.

Refund
If the return is accepted, the refund is initiated in accordance with the payment method used for the order. An adjustment may be applied if the tool does not fully satisfy the conditions.

Exchange Where Available
Depending on your order options, an exchange may be offered for a different model, specification, or equivalent variant, subject to availability.

Incorrect or Defective Product
If the tool received is incorrect or defective, you may submit a request linked to the order to allow for evaluation and an appropriate solution.