Shipping & Delivery

Delivery and Order Management

Order Statuses
Your order may display various statuses, including Preparing, Dispatched, In Transit, and Delivered, according to its progress. These statuses are updated based on information available in our systems and those of the courier.

Consolidation of Items
Where possible, we consolidate items to simplify receipt. Depending on stock availability or logistics, certain items may nevertheless be dispatched separately.

Change of Address
Should you need to amend the delivery address, you must contact customer service as soon as possible. Amendments may be limited once dispatch has occurred or may be subject to the courier’s terms.

Failed Delivery
A failed delivery may occur due to absence, restricted access, or incomplete information. The courier may attempt a further delivery or offer collection in accordance with its procedures.

Delivery Notification
Depending on the courier and your location, you may receive tracking or delivery notifications. You should monitor your messages and tracking status to anticipate receipt.

Contact and Assistance
For delivery enquiries, please have your order number and, where available, your tracking number ready. This information enables us to handle your request more efficiently.